Segmentation Integration Guide

About this guide

Goal of this guide is to explain how you can use the Segmentation API to synchronize segments from any other external system over to So that in the end you have the same segments available in as in your other system, and can use these segments to send notifications, configure promotions etc.


  • You have read the support article about segments
  • You have the swagger file of the segmentation service available to check
  • You have the swagger file of the customer service available to check

Segment type supports two different types of segments: Dynamic segments & fixed segments. This guide will only cover fixed segments, which allows you to manage a fixed list of members for a segment. If you want to use dynamic segments in your integration please refer to our Swagger specification and contact our support if you have additional questions.

Creating a segment

You can create a new segment either in the Admin or via API. If you just want to synchronize one or two specific segments, it might be sufficient to create the Segments manually in the Admin, and then just keep the members in sync via API. But if you are planning to automatically create new segments at when they are created in the external system, the creation of a new segment should get automized.

To create a new segment via the API you can use the route:

POST ​/merchants​/{merchantCode}​/segments

As “type” you should choose “fixed”, since only for fixed segments you are able to manage the individual members of the segment.

You could already pass the members when the segment is created, but for this guide we go with the alternative of adding the members afterwards.

Adding & removing members to a segment

In order to add a new member to a segment, you need to know the ID of the customer at If you do not know this ID, you can retrieve it via the Customer Service. Call the customer service with the route:

GET /merchants/{merchantCode}/customers

to get a list of the customers, which includes the ID of the customer. You can use the filter parameter to only get specific customers returned. For example you can filter by emailAddress to find the specific customer you want via the email address.

Please be aware that if you allow guest users in your shop, multiple users can have the same email address. You can also filter out guest users via the filter parameter.

Here an example of a filter for a specific user via email, excluding guest users:

{“emailAddress”:“”, “isAnonymous”:false}

Once you know the ID of the customer, you can add the customer as a member to a segment via:

POST /merchants/{merchantCode}/segments/{segmentCode}/members

As “ID“ you have to pass the customer ID that we just found out via the customer service, and as “type“ use “customer”.

Of course you can also add multiple members with a single request using this route.

For deleting members from a segment use the route:

DELETE /merchants/{merchantCode}/segments/{segmentCode}/members

For deleting you also need to pass the customer ID and type “customer”.